Refund & Cancellation Policy

At HappyOnPlay.com, we strive to offer a joyful and safe play experience for every child. To maintain fairness and manage bookings efficiently, we have outlined our Cancellation & Refund Policy below:

Booking Cancellations

• For Play Area Sessions

  • Cancellations made at least 24 hours before the scheduled booking time are eligible for a full refund or rescheduling at no extra charge.

  • Cancellations made within 24 hours of the booking time are non-refundable but may be rescheduled subject to availability.

• For Birthday Parties & Special Events

  • Cancellations made at least 3 days prior to the event date are eligible for a full refund or rescheduling.

  • Cancellations made within 3 days of the event date will incur a 50% cancellation fee.

  • Same-day cancellations or no-shows are non-refundable.

Refund Process

• Refunds, if applicable, will be processed to the original payment method within 7-10 business days.

• For payments made via online wallets or UPI, refunds will be credited back to the same account.

Rescheduling

• Rescheduling requests can be made by contacting us via phone or email, subject to availability.

• No additional charges will apply for rescheduling if requested within the permitted timeframe.

Non-Refundable Situations

• No-shows or failure to arrive for a scheduled session or party booking.

• Guests asked to leave due to violations of our Safety & Conduct Guidelines.

• Cancellation requests made after the play session or event has started.

Contact for Cancellations & Refunds

For cancellations, rescheduling, or refund queries, please contact us at:

📞 +91 9769 631 061
📧 contact@happyonplay.com

Note: HappyOnPlay.com reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.